Jumpstart Public Sector Digital Solutions
The interconnectedness of the customer, user and employee experience is orchestrated through a digital ecosystem. The digital citizen experience demands:
Ease of use
Channel of choice
Time of day
Combination of Bot or Live chat experience
Ability to service end to end seamlessly
Such a landscape affords public sector departments and entities the opportunity to:
Boost their efficiencies and productivity
Reduce costs to service
Increase revenue generation across multiple government streams
Omnichannel End-to-end Digital Collections.
Utilised for reporting matters like potholes, burst water pipes, traffic lights and live electric wires etc.
Omnichannel capability with automated query and payment functionality.
Services to provide accurate tally of bins collected per residence for accurate fee allocation.
Digital Transformation of online portals for better customer experience and service.
Query resolutions, information dissemination, push/pull of documentation, bot functionality as well as live agent chat capabilities.
Water meter reading services.
Digital document collection and management.
HR services for onboarding range of employees who don’t have ready access to VPNs or your intranet, digital payslip delivery with authentication and tracking, HR query logging.
Self-service Solution for Contact Centres
Utilising a range of digital services to help citizens seeking services from departments like the UIF or SASSA.
The urgent need to service the digital citizen of today, has created a path of digital transformation and hyperautomation of Public Sector Services.