Jumpstart Public Sector Digital Solutions
The interconnectedness of the customer, user and employee experience is orchestrated through a digital ecosystem. The digital citizen experience demands:
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Ease of use
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Channel of choice
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Time of day
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Self-service capability
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Real-time resolution
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Combination of Bot or Live chat experience
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Security
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Flexibility
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Ability to service end to end seamlessly
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Verifiable tracking
Such a landscape affords public sector departments and entities the opportunity to:
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Boost their efficiencies and productivity
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Reduce backlogs
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Reduce costs to service
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Streamline services
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Increase revenue generation across multiple government streams
Revenue Collections-iQ
Omnichannel End-to-end Digital Collections.
Fault Logging
Utilised for reporting matters like potholes, burst water pipes, traffic lights and live electric wires etc.
Statement-iQ
Omnichannel capability with automated query and payment functionality.
Refuse Collection
Services to provide accurate tally of bins collected per residence for accurate fee allocation.
Connect-iQ
Digital Transformation of online portals for better customer experience and service.
Payments-iQ
Digital Payments.
WhatsApp Services
Query resolutions, information dissemination, push/pull of documentation, bot functionality as well as live agent chat capabilities.
Utility-iQ
Water meter reading services.
Doc-iQ
Digital document collection and management.
HR-iQ
HR services for onboarding range of employees who don’t have ready access to VPNs or your intranet, digital payslip delivery with authentication and tracking, HR query logging.
Customer
Self-service Solution for Contact Centres
Utilising a range of digital services to help citizens seeking services from departments like the UIF or SASSA.
The urgent need to service the digital citizen of today, has created a path of digital transformation and hyperautomation of Public Sector Services.