Time Based Actions
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Available
Scheduler
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Available
Channel Segmentation
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Unavailable
Dashboard
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Available
TOD Segmentation
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Unavailable
Customer Journey Flows
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Available
Activity Based Costing
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Unavailable
Reporting
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Available
Digital innovation for
seamless customer experience.
Payments
Customers can make payments from multiple products including digital letters, statements, mobi, email, WhatsApp, SMS and Voice etc. Increase collections.
Short Code
A Short code is a memorable five digit SMS number which customers can message. Other channels can be automated on reciept of a customers short code reply. Customers can also be hot connected into inbound.
Digital Letter
Deliver Digital Collections Letters and legal notifications to your customers. Customers can self serve including selecting options for making PTP's, payments and requesting statements etc. Customers can be hot connected into inbound from a digital letter.
Static Voice
Deliver professional personalised voice recorded messages to your customers. Ideal for, collections.
Provides a platform for businesses to communicate with customers using text, visual and audio. Have real time conversations with customers or use a bot. Customers have the unique ability to speak to an agent in real time. Can be used for self service PTP'S.
Static SMS
Send static text messages to customers.
MMS-iQ
Text visual and audio delivered to customers and includes connecting customers into your contact centre.
QR-Codes
Fully interactive personalised QR Codes to service customers
Voice-iQ
Deliver professional personalised voice recorded messages to your customers. Ideal for collections. Customers can self serve PTP's on complex negotiation pathway and hot connect to an agent when the need arises.
Mobi-iQ
Use web pages to create personalised content accross the customer life cycle for collections.
SMS-iQ
Turn a normal SMS into a smart interactive channel with mobi links. Customers can hot connect into inbound within seconds.
Mail-iQ
Fully interactive personalised emails including buttons for connecting customers into contact centres and making self service PTP's.
Surveys
Conduct collections surveys to understand customer behaviour.
USSD
Connect with customers using a session of text messages. This is a convenient way to have two-way conversations. Used for obtaining information from customers. Includes the option to speak to an agent in realtime during the session. Customers can self service complex PTP negotiation pathways.
Digital Contract
Deliver Digital Contracts to customers.
Digital Statements
Get real value from digital Customer statements with a measurable delivery rate. These statements have a unique capability to allow customers in arrears to connect to an agent in real time. Customers can make payments via EFT, Zapper, Snapscan and Ozow etc. Customers can also self-service PTP's including complex negotiation pathways.
Connect-iQ
Instantly Hot Connect customers into your contact centre using JumpStart cloud technology and avaoid delays caused by traditional methods including placing customers in dialler files.
Cloud Dialling
Use JumpStarts cloud dialler to get through your collections volume. customers are dialled and connected into your contact centre. it can also be used for DR should your current dialler not work or if your dialler si already at full capacity.
Interactive
Personalised
Digital innovation for
seamless customer experience.
Automated
Interactive
WhatsApp for business
Provides a platform for businesses to communicate with customers using text, visual and audio. Have real time conversations with customers or use a bot. Customers have the unique ability to speak to an agent in real time.
Payments
Customers can make payments from multiple products including digital letters, statements, mobi, email, WhatsApp, SMS and Voice etc. Increase collections and product sales with conveninet payment options including credit card/debit card, eft, snap scan and zapper etc.
Interactive Statements
Get real value from digital Customer statements with a measurable delivery rate. These statements have a unique capability to allow customers to connect to an agent in real time to make payment arrangements, request a credit limit increase, purchase other products and services etc. You can Include marketing and notification content on the statement.
Digital Letter
Deliver Digital Letters to customers who can link to an agent in real time telephonically.
Interactive Video
Deliver Personalised videos to your customers. Use creative content including text, visuals and audio to grab the attention of customers. Customers have the option of reaching a call centre agent instantly.
Bot-iQ
JumpStart bots operate as an agent or a program to automate meaningful conversations. Customers can speak to a live agent in real time at any point during the conversation.
Voice-iQ
Deliver professional personalised interactive voice recorded messages to your customers. Ideal for acquisitions, collections, credit limit increases and general notifications. Unique capability to hot connect customers directly into inbound with no integration to telephony or dialers.
Social Media
Create and share content on Social Media to achieve your marketing, sales and branding goals.
Mobi-iQ
Use web pages to create personalised content accross the customer life cycle.
Mail-iQ
Fully interactive personalised emails including buttons for connecting customers into contact centres.
SMS-iQ
Turn a normal SMS into a smart interactive channel with mobi links. Customers can hot connect into inbound within seconds.
Interactive USSD
Connect with customers using a session of text messages. This is a convenient way to have two-way conversations. Used for obtaining information from customers. Includes the option to speak to an agent in realtime during the session.
MMS-iQ
Text visual and audio delivered to customers and includes connecting customers into your contact centre.
Web-iQ
Optimise your web based customer interactions. Customers have an option to be connected to an agent telephonically or via WebChat in realtime.
Short Code
A Short code is a memorable five digit SMS number which customers can message. Often used in marketing and sales campaigns. This code has a unique capability to hot connect customers into a contact centre.
Doc-iQ
Customer can upload documents across multiple channels. Documents collected are actioned. Automated messages sent requesting outstanding documentation. Full management of documentation process.
Personalised
Digital innovation for
seamless customer experience.
Automated
Interactive
Personalised
Interactive Video
Deliver Personalised videos to your customers. Use creative content including text, visuals and audio to grab the attention of customers. Customers have the option of reaching a call centre agent instantly.
Bot-iQ
JumpStart bots operate as an agent or a program to automate meaningful conversations. Customers can speak to a live agent in real time at any point during the conversation. Both AI and Machine Learning bots available.
Social Media
Create and share content on Social Media to achieve your marketing, sales and branding goals.
WhatsApp for business
Provides a platform for businesses to communicate with customers using text, visual and audio. Have real time conversations with customers or use a bot. Customers have the unique ability to speak to an agent in real time.
Mobi-iQ
Use web pages to create personalised content accross the customer life cycle.
Digital Letter
Deliver Digital Letters to customers who can link to an agent in real time telephonically.
Doc-iQ
Customer can upload documents across multiple channels. Documents collected is actioned. Automated messages sent requesting outstanding documentation. Full management of documentation process.
Voice-iQ
Deliver professional personalised interactive voice recorded messages to your customers. Ideal for acquisitions, collections, credit limit increases and general notifications. Unique Capability to hot connect customers directly into inbound with no integration to telephony or dialers.
Mail-iQ
Fully interactive personalised emails including buttons for connecting customers into contact centres.
Payments
Customers can make payments from multiple products including digital letters, statements, mobi, email, WhatsApp, SMS, Voice etc. Increase collections and product sales with conveninet payment options including credit card/debit card, eft, snap scan, zapper etc.
SMS-iQ
Turn a normal SMS into a smart interactive channel with mobi links. Customers can hot connect into inbound within seconds.
Interactive USSD
Connect with customers using a session of text messages. This is a convenient way to have two-way conversations. Used for obtaining information from customers. Includes the option to speak to an agent in realtime during the session.
Interactive Statements
Get real value from digital Customer statements with a measurable delivery rate. These statements have a unique capability to allow customers to connect to an agent in real time to make payment arrangements, request a credit limit increase, purchase other products and services etc. You can Include marketing and notification content on the statement.
MMS-iQ
Text visual and audio delivered to customers and includes connecting customers into your contact centre.
Web-iQ
Optimise your web based customer interactions. Customers have an option to be connected to an agent telephonically or via WebChat in realtime.
Short/long Codes
A Short code is a memorable five digit SMS number which customers can message. Often used in marketing and sales campaigns. A long code is a ten digit number used in the same way as a short code. These two codes have a unique capability to hot connect customers into a contact centre.
Digital innovation for
seamless customer experience.
Digital Letter
Deliver Digital Letters to customers who can link to an agent in real time telephonically.
Short/long Codes
A Short code is a memorable five digit SMS number which customers can message. Often used in marketing and sales campaigns. A long code is a ten digit number used in the same way as a short code. These two codes have a unique capability to hot connect customers into a contact centre.
Interactive Statements
Get real value from digital Customer statements with a measurable delivery rate. These statements have a unique capability to allow customers to connect to an agent in real time to make payment arrangements, request a credit limit increase, purchase other products and services etc. You can Include marketing and notification content on the statement.
Mail-iQ
Fully interactive personalised emails including buttons for connecting customers into contact centres.
Interactive Video
Deliver Personalised videos to your customers. Use creative content including text, visuals and audio to grab the attention of customers. Customers have the option of reaching a call centre agent instantly.
Social Media
Create and share content on Social Media to achieve your marketing, sales and branding goals.
Bot-iQ
JumpStart bots operate as an agent or a program to automate meaningful conversations. Customers can speak to a live agent in real time at any point during the conversation. Both AI and Machine Learning bots available.
Mobi-iQ
Use web pages to create personalised content accross the customer life cycle.
Voice-iQ
Deliver professional personalised interactive voice recorded messages to your customers. Ideal for acquisitions, collections, credit limit increases and general notifications. Unique Capability to hot connect customers directly into inbound with no integration to telephony or dialers.
Payments
Customers can make payments from multiple products including digital letters, statements, mobi, email, WhatsApp, SMS, Voice etc. Increase collections and product sales with conveninet payment options including credit card/debit card, eft, snap scan, zapper etc.
SMS-iQ
Turn a normal SMS into a smart interactive channel with mobi links. Customers can hot connect into inbound within seconds.
Interactive USSD
Connect with customers using a session of text messages. This is a convenient way to have two-way conversations. Used for obtaining information from customers. Includes the option to speak to an agent in realtime during the session.
MMS-iQ
Text visual and audio delivered to customers and includes connecting customers into your contact centre.
Web-iQ
Optimise your web based customer interactions. Customers have an option to be connected to an agent telephonically or via WebChat in realtime.
WhatsApp for business
Provides a platform for businesses to communicate with customers using text, visual and audio. Have real time conversations with customers or use a bot. Customers have the unique ability to speak to an agent in real time.
Doc-iQ
Customer can upload documents across multiple channels. Documents collected is actioned. Automated messages sent requesting outstanding documentation. Full management of documentation process.
The urgent need to service the digital citizen of today, has created a path of digital transformation and hyperautomation of Public Sector Services.
Statement-iQ
Omnichannel capability with automated query and payment functionality
Refuse Collection
Services to provide accurate tally of bins collected per residence for accurate fee allocation.
Doc-iQ
Digital document collection and management.
Payments-iQ
Digital Payments
WhatsApp Services
Query resolutions, information dissemination, push/pull of documentation, bot functionality as well as live agent chat capabilities.
Utility-iQ
Water meter reading services
Customer
Self-service Solution for Contact Centres
Utilising a range of digital services to help citizens seeking services from departments like the UIF or SASSA.
HR-iQ
HR services for onboarding range of employees who don’t have ready access to VPNs or your intranet, digital payslip delivery with authentication and tracking, HR query logging.
Revenue Collections-iQ
Omnichannel End-to-end Digital Collections
Fault Logging
Utilised for reporting matters like potholes, burst water pipes, traffic lights and live electric wires etc.
Connect-iQ
Digital Transformation of online portals for a better customer experience and service.
Digital innovation for seamless customer experience.
Agent-iQ
Agent Interface
-
Reference and action customer records
-
Capture disposition codes
-
Send pre-configured messages across
-
Send free text messages
-
Set reminders
-
Live time Chat
JumpStart Campaigns
Campaign Management
-
Set Campaigns
-
Monitor and Manage Campaigns
-
Manage Operational fulfilment using: -Live-time dashboards -Real-time Scheduler -Data driven Campaign Optimisation
-
Activity based costing
-
Optimise: -Right Customer -Right Time -Right Channel /omnichannel
JumpStart Collect
Debt Collections Management
-
Self Service PTPs
-
Instant Hot Connects
-
Letters of Demand
-
Legal Notifications
-
Payments
-
Payment Reminders
-
Customer Statements
-
Educational Videos
JumpStart Surveys
Customer Surveys
-
Surveys across the customer life cycle
-
Omnichannel surveys to optimise response rates
-
Customers have a choice on which channel to complete surveys
-
Surveys analysis
JumpStart Originate
Process New Customers
-
Onboarding Process
-
Quick Bureau Checks
-
Internal Score Checks
-
Affordability
-
Application Completion
-
Contracts
-
Document Collection
-
Document Management
-
New Customer Education
-
Surveys
JumpStart Payments
Take Payments
-
Link payment gateways into all messages (text, voice and video)
-
Payments from Statements and Digital Letters
JumpStart Enterprise
Enterprise Communications
-
Geared for Large Enterprises
-
Multiple modules to manage the full customer life cycle
-
Customer Level communication
-
Integration into sales, collections and processing systems
-
API Integrations
-
Integration into Credit Bureaus
-
Single view of customer
-
Data driven strategies
-
Large scale omnichannel testing
JumpStart Fraud & Authentication
Proactive Fraud Management
-
Fraud Alerts
-
Stop/Suspend Card Instructions
-
Single Factor Authentication
-
Dual Factor Authentication
-
Random Security Validation
-
Fraud Product Integration
JumpStart Marketing
Customer Acquisition
-
Omnichannel for marketing products & services
-
Personalisation
-
Instant Hot Connects for Hot Leads
JumpStart Statement
Digital Customer Statements
-
Send customer statements across eMail, Mobi and MMS
-
Interactive Statements including option for speaking to an agent instantly
-
Customers can:
-Make payment arrangements
-Request limit increases
-Make Payments